Privacy Policy

Grave 9 Productions LLC ("Grave 9," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit grave9.com or contact us, how we use it, how we share it, and the choices you have. By using our website or submitting your information through our contact form, you agree to this policy.

1. Who we are

Grave 9 Productions LLC is an Arizona limited liability company that provides live event production, festival production, broadcast and sponsor integration services, and event consulting throughout the United States, in business since 1998.

Grave 9 Productions LLC
758 W Moon Valley Dr
Phoenix, AZ 85023
(602) 560-7737
drew@grave9.com

2. Information we collect

We only collect information you give us directly. That includes:

• Contact details you submit through our contact form, including your name, email address, phone number, company name, event details, and any other information you provide.
• Message content from emails, SMS, and calls you send us.
• Basic technical data your browser sends automatically, such as IP address, device type, browser type, referring page, and the pages you view on our site.

We do not knowingly collect information from anyone under 13 years of age. Our services are intended for businesses and the people who run them.

3. How we use your information

We use the information you give us to:

• Respond to your inquiry and follow up about a possible engagement.
• Send appointment confirmations, reminders, and follow-ups by email or SMS if you have opted in.
• Deliver the services we agree to perform for you.
• Improve our website and our services.
• Comply with our legal and tax obligations.

4. SMS and text messaging

If you provide your mobile number through our contact form and check the SMS consent box, you are opting in to receive text messages from Grave 9 Productions related to your inquiry. This includes appointment confirmations, reminders, replies to your questions, and follow-ups about your event or project.

• Message frequency: Up to 5 messages per month, depending on your conversation with us.
• Costs: Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: Reply STOP to any message to unsubscribe at any time. You can reply HELP for help, or email us at drew@grave9.com.
• Carriers: Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How we share information

We do not sell your personal information. We share it only in these limited cases:

• Service providers we use to run our business, such as our CRM (HighLevel / LeadConnector), email provider, hosting provider, and analytics tools. These vendors only see what they need to deliver their service to us, and they are bound to keep it confidential.
• Legal requirements if we are required to disclose information by law, subpoena, or court order, or to protect the rights, property, or safety of Grave 9 Productions, our clients, or others.
• Business transfers if Grave 9 Productions is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

As stated above, mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes.

6. Cookies and analytics

Our site uses a small number of cookies and similar technologies to keep basic session state and to understand how the site is used. You can disable cookies in your browser settings. Doing so should not break the site.

7. Data retention

We keep your information for as long as we need it to respond to you, deliver services to you, or meet our legal obligations. If you ask us to delete your information, we will, except where we are required to keep it.

8. Your rights and choices

You can ask us to access, correct, or delete the personal information we hold about you, or to stop using it for marketing. To make a request, email drew@grave9.com from the address we have on file. We will respond within a reasonable time.

You can opt out of SMS at any time by replying STOP to any message we send you. You can opt out of email by clicking the unsubscribe link in any marketing email or by emailing us.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect the information you give us. No system is perfectly secure, so we cannot guarantee absolute security, but we work to keep your data safe.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. If the changes are significant, we will let you know through the website or by email.

11. Contact us

Questions about this policy or about the information we hold about you? Email drew@grave9.com or write to us at the address listed above.